Refunds and cancellation
Cancel whenever you like; it runs to the end of what you paid for. A full refund within 14 days of a first payment, and whenever we charged you wrongly.
Last updated
Nothing is charged yet
While KapiX is in early testing, Arus and Lunas are free and no payment is taken. This policy describes how subscriptions will work once they are on sale, so that nobody meets it for the first time on a receipt.
The free month
Every paid plan starts with 30 days free, and no card is asked for to start it. If you do nothing at the end of it, nothing is charged; the paid features simply stop, and everything you entered stays yours to download.
You will only ever be charged after choosing a plan and entering a card yourself.
Cancelling
You can cancel a subscription at any time from your account, with no notice period and no reason needed. It keeps working until the end of the period you have already paid for — the month, or the year — and then stops. It does not renew.
Cancelling never deletes your records. Downloading your data is free on every plan, always, and a cancelled account can still do it.
When we refund
We refund in full when:
- You ask within 14 days of a first payment and have not used the paid features in earnest. We would rather you leave happy than stay annoyed.
- You were charged in error — twice for one period, after cancelling, or for a plan you did not choose.
- A fault on our side kept you from using what you paid for, for a significant part of the period.
What we do not refund
The part of a month or a year that has already passed when you cancel: the subscription runs to the end of it instead. And a yearly plan is not refunded after the first 14 days because a cheaper rate was taken in exchange for paying ahead — cancel it, and it runs to the end of the year.
Where the law where you live gives you more than this, that law applies.
How to ask
Write to hello@kapix.io from the email address on your account, say which payment you mean, and we will answer within five working days. A refund goes back to the card it came from, through the payment service that took it; the bank usually shows it within five to ten working days.
Who is selling
KapiX is made by KapiX Digital Enterprise, registered in Brunei Darussalam. Card payments are taken by a payment service acting as the seller of record for the transaction, which is why their name may appear on your card statement beside ours. This policy is ours and binds us whichever service took the payment.